Box Office policies

What time should I arrive at the Theatre?

We recommend you arrive 30 minutes prior to curtain when the lobby opens; especially if you have tickets at Will Call. While you wait for the play to begin you can enjoy our lovely Narsai David Courtyard and partake of delectable snacks and drinks in our bar, Michael’s Second Act.


Late seating

Performances begin promptly. Latecomers will be seated at the House Manager’s discretion, and may have to watch on a video monitor in the lobby until intermission. Patrons who leave the Roda Theatre during a performance may—at the sole discretion of the house manager—be re-seated during the performance, not in their same seats. Patrons who leave the Peet’s Theatre during a performance will not be re-seated during the performance, but can watch the performance on a video monitor in the lobby. This is a policy we must enforce without exceptions, due to the design of our theatres, and for the safety of our actors and audience members.

Smoking and e-cigarettes

Smoking—including vaping or the use of e-cigarettes—is prohibited in Berkeley Rep’s buildings and courtyard.

Bringing children to the Theatre

We love introducing young persons to live theatre! However, some of our productions include mature subject matter and/or language that may be inappropriate for children. Adults are ultimately the best judge of what is right for the young ones in their charge. Please inquire with us whenever you’re thinking of bringing children to a performance. No babes in arms.

Service fees

There is a $9 per order service charge on telephone and online ticket purchases (waived for subscribers). There is no service charge for tickets purchased in person at the box office.

Refund & exchange policy

There are no refunds.

If you are a subscriber and the tickets in question were purchased as part of a subscription package, they may be exchanged for free (no fees) until 7pm the day before your scheduled performance (7pm Sunday for Tuesday performances). Click here to exchange tickets online.

Nonsubscribers may exchange their tickets for a different performance of the same show for a $15 per-ticket fee (reasonable restrictions apply) until 7pm the day before your scheduled performance (7pm Sunday for Tuesday performances). Exchanges can be made by phone (510 647–2949) or in person.

Otherwise, if at the last minute you are unable to use your tickets, you may turn them in as a contribution to Berkeley Rep. The value of the donated tickets is tax-deductible and acknowledged by mail. Tickets for past performances cannot be considered a donation.

How can I be contacted in case of emergency?

Since we ask all patrons to silence their cell phones and pagers while in the Theatre, please leave the below numbers with your babysitter or anyone else who may need to contact you at the Theatre in case of emergency. Please do not use these numbers for ticket exchanges or other box office inquiries.

Peet’s Theatre house manager: 510 812–8447.
Roda Theatre house manager: 510 812–8446.