Tickets > Policies
Policies
what time should I arrive at the theatre?
We recommend you arrive thirty minutes prior to curtain when the lobby opens; especially if you have tickets at Will Call. While you wait for the play to begin you can enjoy our lovely Narsai David Courtyard, look for Berkeley Rep merchandise at our Theatre Store and check out our fantastic concessions bar.
PLEASE NOTE THE 7PM CURTAIN TIME ON WEDNESDAY AND SUNDAY EVENINGS
late seating
Performances begin promptly. Latecomers will be seated at the House Manager’s discretion, and may have to watch on a video monitor in the lobby until intermission. Patrons who leave the Roda Theatre during a performance may—at the sole discretion of the house manager—be re-seated during the performance, not in their same seats. Patrons who leave the Thrust Stage during a performance will not be re-seated during the performance, but can watch the performance on a video monitor in the lobby. This is a policy we must enforce without exceptions, due to the design of our theatres, and for the safety of our actors and audience members.
accessibility
Free assisted-listening devices are available in the lobby prior to the performance by exchanging a license or credit card. No advance reservations required. Please be sure to remove your hearing aids before engaging the device.
Scripts for the hearing-impaired are available in the box office.
Recordings describing the show are available. Please call 510 647–2949 at least two days before your performance.
Berkeley Rep is wheelchair-accessible. Please see our seating charts for wheelchair seating locations (PDF).
Have other special access needs? We’re happy to work with you—please call the box office at 510 647–2949 and let us know how we can help.
service fees
There is a $7 per order service charge on telephone and online ticket purchases (waived for Subscribers who purchase by phone). There is no service charge for tickets purchased in person at the box office.
refund & exchange policy
All sales are final, and there are no refunds. If you are a Subscriber and the tickets in question were purchased as part of a subscription package, they may be exchanged until midnight the day before your scheduled performance. Click here to exchange tickets online. Otherwise, if at the last minute you are unable to use your tickets, you may turn them in as a contribution to Berkeley Rep. The value of the donated tickets is tax-deductible and acknowledged by mail. Tickets for past performances cannot be considered a donation.
how can I be contacted in case of emergency?
Since we ask all patrons to silence their cell phones and pagers while in the Theatre, please leave the below numbers with your babysitter or anyone else who may need to contact you at the Theatre in case of emergency. Please do not use these numbers for ticket exchanges or other box office inquiries.
On the Thrust you should call 510 812–8447.
In the Roda you should call 510 812–8446.
box office contact info
Location
2025 Addison Street
Berkeley, CA 94704
Hours
Tuesday–Sunday, noon–7pm
CLOSED MONDAY
Telephone
510 647–2949
Fax
510 647–2975
Accessibility
Both our theatres are wheelchair-accessible, and we offer free assisted-listening devices at all performances. We also offer audio descriptions of the performances for the visually-impaired and scripts for the hearing-impaired through our box office. We are happy to work with you to accommodate any other needs you may have.
For more information on these services call us at 510 647–2949.
